Handlebar Cyclery

Can't appreciate it enough, we were greatly impressed by the gesture Todd gave us today. He made it so easy in selecting the right size bike for our kid.. He made us comfortable, gave us suggestions and adjusted the setting of the bike so well that ended up purchasing. Thanks much!! We also had a trail ride outside with all safety precautions. Highly recommended!! They also do service here, knowledgeable kind people.

Owner asked why resurrecting? 4 years w/o addressing the issue! Another opportunity to do so! Nothing changes the fact Handlebar tried to hide the problem they created! Paid for bar installation, new Campagnolo cables & a comprehensive tune-up. Rode my 2nd bike until a Campagnolo Tech could review. Handlebar, a Campagnolo Authorized Dealer, incorrectly used Shimano cables, damaged one shifter body which required replacement and using Campagnolo Cables. All corrective work completed by a former factory Campagnolo Technician. If Handlebar wants to make it right, they should provide full refund for the improper work, replacement body, cables & labor required to right the wrong. Assuming Handlebar is willing & steps up, the review will be edited to reflect the effort. If things remain unchanged, I hope the review helps prevent others from similar issues, inexcusable breakdowns & unexpected costs. Details.: 4 years a Historic Downhill Trend. A Campagnolo tech went over Handlebar's work that included new handlebars install, recabling, tune-up, etc. As mentioned, after servicing Handlebar said the Rt Shifter was sticking, asked did I have a problem before. Answered, No. They said it was not working & needed to go back for Warranty check. My options: 1) Deal with the sticking Rt shifter 2) Replace the Rt Shifter 3) Send off Rt Shifter and wait 90+ days for replacement or told not warrantied, OR 4) Buy a replacement to hold me while the partially functioning shifter is sent and checked by Campagnolo. Handlebar would not step up and take responsibility. No replacement, no temporary replacement, NADA! Campagnolo Tech removed both shifters. Immediately noticed the root cause of the problem: Handlebar used Shimano cables. Shimano cables use larger heads. Thus, these cables caused mechanical issues, damaged the shifter assembly. Only solution was to drill it out and replace shifter body(s). Unfortunately, Statute of Limitations expired, thus, Handlebar made the $ on the service and I get to cover replacing shifter bodies and the installation cost. When I have been in the area, gone for a ride and back to see if anything has changed for the better...No improvement. The opposite. And, to think it was brief my go to shop because the owner knew Colnago, rode it and allegedly carried it and Campy, too. At that time, I road with the club and the shop had 3 solid mechanics. In time 2 left and 1 became part time which led to the problems associated with a comprehensive service by a tech, & an alleged Sr tech. Both were obviously unfamiliar with Campagnolo nuance. Handlebar installed new cables and said the shifter intermittently sticks. They said they rebuilt it and it still intermittently sticks. They broke it and I was asked to cover some cost to fix or wait 90 days without while Campy decides if the issue is warranty covered???? Either the shop broke it or it's a warranty issue as it was working fine! Handlebar WOULD NOT STEP UP. Had to go to another shop, one that is closer and stands behind their work. At the same time my best friend had his Campy SR crankset serviced. The chain ring screw was tightened far beyond the torque setting. Required professional service and replacement. Keep in mind my friend is an adept cyclist and mechanic. He built his bike, rebuilt his Mustang from the ground up, too. Sadly, it seems things have gone downhill at the Cyclery since Jay, store manager, left. My bike was returned with shifter damage, a stem bolt stripped, handlebars pointed downward, not in the same position which is odd given the exact fitting was done by Handlebar and on file.Campy rep is willing to be deposed as there is no doubt about the source of the issue, the liability. A $225 bill! My friends bike was returned with the crank bolt tightened, fused. NO SURPRISE the reviews on Facebook were removed as these validate multiple issues. Will Handlebar take responsibility or not? NOT. :(

Excellent store, excellent selection. I purchased 3 bikes today from Jay, a Giant Defy Advanced 2 road bike, Giant Fathom mountainbike and a Norco Storm 2.2 for the little one. Having an issue with my left elbow the bikes were sized up perfectly with an adjustable riser on the Defy, which makes it fit like a glove. Thanks again, Jay!

I got a bike for my son few weeks back from the store. It was a great experience. BIG SHOUT OUT TO JETHRO! He helped my 11 year old get his new Giant ATX Bike. There was a huge open area back of the store where my son could safely try the bike. Jethro was very patient while my son who kept riding the bike for more than 10 minutes. The assembly was great. While we waited to check out, I was also helped with a tune up of my old bike. The environment here is relaxed and I can see happy employees enjoying their job and giving their best to the customers. I am happy we have a great neighborhood bike shop in Katy.

So thankful and appreciative of the staff dedicated to the customer here at Handlebar Cyclery. They were very patient as a walk In or roll-in technically as I biked from Stafford/Sugarland area for maintenance on my breaks. They fixed me right on up so I could keep going to work with peace of mind. Thank you everyone yall are great and will recommend all cyclists here